Refund policy

RETURN & REFUND POLICY

Last updated: May 20, 2026

1. Overview At PreCollective, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If you are not fully satisfied, we're here to help.

2. Return Eligibility We accept returns within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition
• The item must be in its original packaging with all tags attached
• Proof of purchase (order confirmation or receipt) must be provided

Items that are not eligible for return include:

• Final sale or clearance items
• Intimate apparel, swimwear, and pierced jewelry (for hygiene reasons)
• Downloadable or digital products
• Gift cards
• Items damaged due to misuse or improper care

3. How to Initiate a Return To start a return, please contact us at [your support email] with the following information:

• Your order number
• The item(s) you wish to return
• The reason for your return

Once your return request is approved, we will provide you with return instructions and a return shipping address. Do not send items back without prior authorization.

4. Return Shipping Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping method, as PreCollective is not responsible for items lost in transit during the return process.

5. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional time to post the refund.

6. Partial Refunds Partial refunds may be granted in the following situations:

• Items returned with visible signs of use or missing original packaging
• Items returned after the 30-day return window at our discretion

7. Exchanges We offer exchanges for items that are defective, damaged upon arrival, or incorrect. If you need to exchange an item, please contact us at [your support email] within 7 days of delivery with photos of the issue. We will arrange a replacement at no additional cost.

8. Damaged or Defective Items If your order arrives damaged or defective, please contact us within 48 hours of delivery at [your support email] with your order number and clear photos of the damage. We will resolve the issue promptly with a replacement or full refund.

9. Non-Delivery Claims If your order has not arrived within the estimated delivery window, please contact us within 14 days of the expected delivery date so we can investigate with the carrier.

10. Sale Items Items purchased during promotional sales or marked as final sale are not eligible for return or refund unless they arrive damaged or defective.

11. Contact Us For any return or refund inquiries, please contact us at: PreCollective Phone: +1 (832) 386-744 Email: support@precollective.store